Customer Support Center
Need a hand? Our support team is here to help with account queries, verification, deposits and withdrawals, technical issues or general feedback. Reach out and we’ll respond promptly during support hours. For urgent account matters we can guide you through KYC steps, withdrawals and responsible gambling tools. Our team can also advise on verification times and withdrawal queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat for registered users, email replies within a few hours) |
| General enquiries | [email protected] (account setup, payments and general questions) |
| Affiliate enquiries | [email protected] (partner sign-ups and marketing queries) |
| Phone | +44 20 7946 0218 (Mon-Fri 09:00-18:00 for urgent account queries) |
| Working hours | Mon-Sun, 08:00-00:00 (email responses during working hours) |
Email Support
For detailed requests, account issues or any matter requiring documents, email is our preferred contact method. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Including your account username and any relevant attachments helps us resolve matters faster and avoids unnecessary delays, and provide a phone number if available.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. If your issue needs further checks - for example identity verification, payment investigations or complex account reviews - it may take several days to resolve. We’ll keep you updated by email and in your account inbox, and we aim to provide clear next steps while our team works on the matter.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Please tell us about any bugs, feature requests or ways we can make gameplay smoother. Every message is read and considered by our team, and we use feedback to shape updates and promotions. Send thoughts via the help centre or email [email protected]. We appreciate your time.