Terms of Use

These terms and conditions set out the rules that apply when you use Spinson. They explain the relationship between you and us, the obligations that come with an account, and how we operate our online casino services for customers in the United Kingdom. By registering or using the site you accept these terms and any additional rules that apply to specific promotions or services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person. Do not share your login details and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we have reasonable grounds to suspect fraudulent activity, bonus abuse, collusion or other breaches of these terms.

Verification and limits

We will carry out identity and age verification checks in line with our procedures. You must provide valid documents on request. Until verification is complete certain features may be restricted, including withdrawals. You can set deposit and play limits through responsible gambling tools in your account, and we may impose additional limits where required for affordability or compliance reasons.

Eligibility requirements

To register you must be at least 18 years old and resident in a jurisdiction where our services are permitted. Individuals from restricted countries or who are excluded by law may not open or use an account. We may close accounts that are found to belong to ineligible users and handle any remaining balance in accordance with applicable rules.

Acceptable platform use

Use the site lawfully and fairly. You must not attempt to manipulate games, exploit software, use automated betting systems or engage in abusive behaviour towards staff. Any activity we consider abusive, dishonest or that jeopardises the integrity of our services may result in account suspension, confiscation of funds and reporting to relevant authorities where appropriate.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these conditions. Offers may be limited to one per person, household or IP address. Where bonuses apply, wagering requirements, eligible games and maximum bet rules will be stated in the promotion terms. We reserve the right to withdraw or amend promotional offers and to refuse or reclaim bonuses where we suspect abuse.

Deposits and withdrawals

Minimum deposit and withdrawal amounts are shown on the payments page. We accept a range of payment methods and do not charge internal fees, although third parties may. Withdrawal requests are subject to verification and anti-money laundering checks. We aim to process withdrawals promptly; once approved the time to reach your account depends on the chosen payment method. Chargebacks, disputes or unusual activity may lead to temporary holds while we investigate.

Dispute resolution

If you have a complaint contact our support team so we can try to resolve the matter. If the issue remains unresolved you may escalate the complaint to our complaints team. If we cannot reach agreement you may refer the dispute to an independent adjudicator where applicable. Full complaint procedures are available on request from [email protected].

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by email. Continued use of your account after notice of changes constitutes acceptance of the revised terms. If you do not accept the changes you should close your account in accordance with the account closure process.